Delivery depends on size and complexity:

• Small documents (1–3 pages): 24–48 hours
• Medium projects (4–20 pages): 3–5 business days
• Large/technical projects: timeline confirmed before paymentExpedited service is available on request.

We provide digital delivery only. You’ll receive your files by email and through your open-thread.uk account, ready to download and use immediately.

We match your needs: PDF for certified documents; DOCX/XLSX/PPTX for editable files; and JSON/XML/XLIFF for website or app localization. Ask if you need a specific format.

Yes. Certified translations include a signed statement of accuracy and are suitable for use with government agencies, universities, and other institutions (e.g., USCIS)

We accept major cards and other secure payment options offered at checkout. Payments are encrypted and processed by open thread providers.

Orders can be canceled if work hasn’t started (typically within 12 hours). Completed translations that meet agreed requirements are non‑refundable. If we’re at fault or unable to complete your order, we’ll offer a correction, partial, or full refund as appropriate.

We maintain strict confidentiality. Only authorized linguists access your files, and we never sell or share documents with third parties. See our Privacy and Cookie Policies for details.

Yes. We scale with dedicated project management and can prioritize urgent requests. Share your deadline in the quote form and we’ll confirm feasibility and cost.

We provide corrections if the delivered work doesn’t match the agreed scope or specs. Report issues within 7 days and we’ll resolve them promptly